E293 - Current & Critical - Ken Keelor, CALGARY CO-OP - Inspired Community Focus
“Whenever we’re making a decision, [we look to] a purpose that we’ve defined within our strategy: to enrich our member communities.”
Truly caring for your community isn’t an annual event, it’s done in the small, daily actions. At Calgary Co-op, that means viewing every decision through a community lens. This focus has allowed the business to flourish and grow new avenues of value for its owner members, such as home healthcare, mental health and drug rehab through its acquisition of Beacon Pharmacy, and recreational business through alcohol and cannabis sales. Balancing this community-first focus with financial sustainability is at the core of Ken’s work. This episode should inspire you to examine your company’s own ESG practices and key strategic promises to ensure longevity and customer satisfaction.