E458 – Current & Critical – Keith Daser, Optimizing Technology Investments and Customer Experience
“There is enormous pressure on technology leaders to do things that contradict. One is to move incredibly quickly to make sure the business stays productive and competitive. But the other one is making sure you don’t move too quickly so that you break things or you cause risk to the organization.”
Keith brings a wealth of experience to this episode, highlighting how maintaining trust and integrity in customer interactions is essential in today’s tech-driven world. He discusses the importance of governance in technology transformations and stresses that security investments need to be balanced rather than excessive. Keith also shares his unique approach to involving frontline employees and customers in technology discussions, revealing that true innovation happens when businesses align their tech strategies with real-world needs. Keith tackles the rise of AI and the risks of jumping on the AI bandwagon without a clear business rationale, all while offering valuable advice on aligning tech investments with long-term business goals.