E449 – Current & Critical – Kamales Lardi, How to Navigate Digital Transformation: Building Blocks and Human Centric Approaches
“The technology that we are building is going to have the values of those people that are building them.”
Kamales underscores the importance of assessing customer experience design, product and service digitization, people and organizational structures, and business model innovation. Doing so allows organizations to prioritize initiatives to deliver quick wins, creating a strategic roadmap that propels companies forward. With the fear of change being real for many, Kamales suggests that empathy and purpose-driven employees is a key to navigating the complexities of transformation.